Help Center
What can we help you find?
Getting Started
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To review your account information:
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “My Profile & Preferences” in the drop down.
- On the "Account" tab, you can view or edit your shipping address, facility name, and phone number.
- Click the Edit icon to begin editing any information that needs to be updated.
- Click the "Save" or "Update" button to finalize your changes.
NOTE: Changing your address will prompt our internal teams to review your account information to ensure all licensing and authorizations are still valid. This may delay shipping for products like Yellow Fever vaccine.
To create a new account, you'll need your facility's state license information including the name of the license holder, state license number, and expiration date.
If you are a pharmacy and the license holder is a corporate entity, please call us at 1-800-VACCINE (1-800-822-2463) and we can help you set up your new account.
If you have a DEA or HIN number, you may include those as well but they are not necessary to create your account.
General
To reset your password:
- Click the login button at the top of the log in page.
- Look for the "Forgot username or password" link below the login fields and click it.
- On the reset page, enter the email address associated with your username in the second field, labeled "Reset password".
- Click "Continue".
Keep an eye on your inbox; we’ll send you an email with instructions on what to do next. If you don't receive anything within 30 minutes, reach out to our representatives at 1-800-VACCINE (1-800-822-2463). Be sure to check your spam folder just in case.
Resources
To find your username, you'll need to:
- Click the login button at the top of the log in page.
- Look for the "Forgot username or password" link below the login fields and click it.
- On the reset page, enter the email address associated with your username in the first field, labeled "Recover username".
- Click the "Submit".
Keep an eye on your inbox; we’ll send you an email with instructions on what to do next. If you don't receive anything within 30 minutes, reach out to our representatives at 1-800-VACCINE (1-800-822-2463). Be sure to check your spam folder just in case.
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To view historic data about your orders:
- Click on "Reports" in the top navigation.
- When the page loads, you'll see a list of reports.
- Run the report that best fits your needs.
- You'll be able to customize the time frame before the report run.
- See our Reporting Quick Guide to learn more about filtering and downloading data from our reports.
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Orders and Shipping
To view your order history:
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “Order History” in the drop down.
- You can click the order number to review the order details to find what you're looking for.
- Click the invoice link in the table from the coordinating order to view a PDF copy.
- You can also use the left hand filters to search for specific orders or invoices. Be sure to click the "Apply Filters" button to narrow your results.
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First, your user profile will need access to more than one account.
Then you can shop a few different ways:
Same Order for all: If you need to place the same order for several offices,
- Select the offices you need from the "Location selector" at the top of the "Account Overview" or "Catalog" pages.
- Next add products to your cart as you normally would. This will add the products and quantities to your cart for every location you have selected.
- Once everything is in your cart, click the cart icon to view "Your Cart". From your cart, you can easily update all of the quantities and review the delivery date for each location before finalizing your order.
- Click "Proceed to checkout". Here you'll see the total order value in the "Order total" on the right as well as a breakdown per location in the center of the page. Each order will be shipped directly to the location and invoice as it normally would.
- Click "Continue" and then "Yes, place order" to finalize your orders.
Different Order for each: If you need to place a different order for several offices,
- Select the first office from the "Location selector" at the top of the "Account Overview" or "Catalog" pages.
- Next add productss to your cart as you normally would. This will add the products and quantities to your cart for the selected location.
- Once you have everything in your cart for that location, select the next location from the "location selector" and repeat the process.
- After you have completed this process for all of your locations, click the cart icon to view "Your Cart". From your cart, you can easily update all of the quantities and review the delivery date for each location before finalizing your order.
- Click "Proceed to checkout". Here you'll see the total order value in the "Order total" on the right as well as a breakdown per location in the center of the page. Each order will be shipped directly to the location and invoice as it normally would.
- Click "Continue" and then "Yes, place order" to finalize your orders.
To view your order history for one or more locations:
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “Order History” in the drop down.
- Once the page loads, look for the location selector in the upper right, just below the cart icon. You may select a single location, multiple locations, or all locations depending on your needs.
- You can click the order number to review the order details to find what you're looking for.
- Click the invoice link in the table from the coordinating order to view a PDF copy.
- You can also use the left hand filters to search for specific orders or invoices. Be sure to click the "Apply Filters" button to narrow your results.
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Returns
Our returns policy can be found online in our Term & Conditions document linked below.
Once you're logged into your VaccineShop account:
- Click "Returns" in the top navigation.
- Search for the non-Influenza product(s) you want to return in the search box OR find the Influenza product you want to return in the Influenza table.
- Add the number of doses you're returning.
- Enter the number of boxes you will use to ship back your vaccines and biologics.
- Review your return, place a check in box to show you've read our terms and condition, and click submit!
Resources
Let Ava walk you through how to create a return
Ava, Cómo hago para crear una devolución?
Once you're logged into your VaccineShop account:
- Hover over "Returns" in the top navigation.
- Click on Return History.
- Once the page loads, scroll down to see the latest update on your return or Click "Add a box" if you need an addition box to send back.
Keep an eye on your inbox. We'll send you notifications as your return hits key milestones.
Resources
Let Ava guide you through our returns process
Ava, Cómo hago para crear una devolución?
Billing and Payments
To update your payment information:
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “My Profile & Preferences” in the drop down.
- From your Profile page, click the "Payment" tab. Here you can add or edit the credit cards or checking accounts we have on file, change your default payment preference, or update your payment method (i.e. bill me later, pay by card).
- Click the Edit icon to begin editing any information that needs to be updated.
- Click the "Save" or "Update" button to finalize your changes.
NOTE: At this time you can only select a payment method if your default payment preference is credit card. The Payment tab will only be available for you if your account is responsible for bill payment.
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To update your electronic billing information:
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “My Profile & Preferences” in the drop down.
- From your Profile page, click the "Billing" tab. Here you can update settings around account statements and invoices.
- Click the Edit icon to begin editing any information that needs to be updated.
- Click the "Save" or "Update" button to finalize your changes.
This option will only be available if your account is responsible for bill payment.
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To view and download copies of your invoices:
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “Order History” in the drop down.
- You'll be able to search using the options in the left rail or you can click the order number to review the order details to find what you're looking for.
- Click the invoice link from the coordinating order to view. You can also use the left hand filters to search for specific invoices. Be sure to click the "Apply Filters" button to narrow your results.
You can download information on this page into a spreadsheet or PDF using the icons in the upper right corner.
My Account
To update your email address, you’ll need to:
- Log in to the site.
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “My Profile & Preferences” in the drop down.
- Scroll down to the “eMail” header and click “Edit” to make your updates.
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To change your password, you’ll need to:
- Log in to the site.
- Hover your mouse over “My Account” at the top, right of the screen (above the cart icon).
- Click on “My Profile & Preferences” in the drop down.
- Scroll down to the “Password” header and click “Edit” to make your updates.
- Click the "Save" or "Update" button to finalize your changes.
If you don't know your password and need help resetting it, please see the entry for "I forgot my password" in the General section of this page.
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We'll need to help you with that. Please reach out to us at 1-800-VACCINE (1-800-822-2463) or Vaccineshoppe.svc@sanofi.com. Our account representatives will be happy to help.
Product and Catalog Information
There are several ways to search for a product:
- At the top of the screen, type the name of the product, product number, or disease state in the search box to initiate a site wide search.
- Click "Order Products" in the navigation menu to view our "Catalog". When browsing the catalog, use the categories and filters on the left to find the products most relevant for what you’re looking for.
- On the "Account Overview" page, click on the "Time to ReOrder" banner to see an abbreviated list of products assembled from your order history and typical order cadance. You'll just need to specfiy the quantities needed and add them to your cart.
- At the top of our Catalog, you'll see our "ReOrder Ribbon" containing a list of products you've recently ordered. With one click you can add the presentation and quantity from your last order to your cart.
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Once you find the items you need:
- Use the "Quantity box" to define how many you need
- Click the “Add to Cart” button to add the product to your cart.
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We suggest placing these orders Monday-Wednesday by 12 pm Eastern. These products can take 3-4 days to arrive at your facility.
Influenza Information Hub
Every box of Fluzone High-Dose Quadrivalent vaccine contains 10 single dose syringes, however, 10 syringes may be packaged in one of two different ways. Please see the document below for more detailed information around your Influenza shipment.
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Fluzone High Dose Quadrivalent Packaging Details
23 October, 2023 | 169KB
When you're viewing your "Influenza Dashboard", in the left rail you'll see the corresponding year noted above the reservation number. If you are adding doses to the current season's reservation, you will receive a calendar pop up showing the products that are available to ship immediately. You'll also be able to select your preferred shipping date for the available products.
Look for updates in the alerts section of your "Account Overview" page from the VaccineShop and Influenza teams. These will let you know when Influenza vaccines begin shipping immediately.
To confirm your Influenza reservation:
- Click the "Influenza Vaccines" link in the header menu to go to your "Influenza Dashboard".
- Once the dashboard loads, look for the reservation number you want to review from the navigation menu on the left side of the page and click on it. If multiple reservations exist for the respective season, you may need to utilize the dropdown to find the reservation. Unconfirmed reservations will display a red, exclamation mark icon.
NOTE: There may be more than one season of Influenza products displayed. The corresponding year will be noted above the reservation number(s).
- The reservation you clicked will now populate the center of the dashboard.
- Click the "Edit reservation" button.
- VaccineShop will guide you step by step through confirming your reservation. If applicable, feel free to make any updates you need on products, doses, etc. Your reservation will be fully confirmed once all steps are completed and you click submit.
Once confirmed, your reservation on the dashboard will now show a check mark icon in green.
Resources
Ava, How do I reserve Influenza vaccines?